EXCHANGE AND RETURN POLICY

Exchange & Return Policy

We want you to shop with confidence. If something isn't right, we're here to help.

For all exchange and return requests, please contact us at officialguildink@gmail.com

 

Exchange & Return Window

- All exchange and return requests must be raised within 7 days of delivery (including the day of delivery).

- Requests made after 7 days may not be accepted.

 

Exchanges

You can request an exchange if:

- You received the wrong product.

- You need a different size.

We will exchange your item for the correct product or another size of the same value at no additional charge, and we'll arrange the reverse pickup whenever available.

If the new product has a higher price, you'll only need to pay the difference online.

 

Exchange Conditions

To be eligible for an exchange, the product must:

- Be unused and unwashed.

- Have all original tags and sticker labels attached.

- Be folded properly and packed securely to avoid damage during transit.

Products that do not meet these conditions cannot be exchanged.

 

Refunds

Refunds are provided only in genuine cases where a defective product has been delivered and on no other grounds.

To request a refund, please email officialguildink@gmail.com with:

- Your order number

- A description of the issue

- Clear photographs of the defective product

Once approved, the refund will be processed to the original payment method or the bank account provided by you.

In exceptional cases where a return is accepted for reasons other than a delivery error or product defect, a ₹100 reverse pickup charge will be deducted from the refund.

The refund will be provided in the same bank account from where the money was deducted or to your given bank account.

 

Please Note

- Slight variations in color or design may occur due to photography, screen settings, or printing processes. Such variations are not considered defects.

- If, after inspection, the issue is found to be caused by misuse, washing, damage after delivery, or any customer action, the request will not be eligible for a refund or exchange.

- Please do not accept packages that appear damaged at the time of delivery.

- Exchange or return requests can be processed only once per order.

- Products that have been used or washed cannot be exchanged or refunded.

- Products purchased during a sale or using a discount code are not eligible for refunds.

- Free size exchanges are available, but refunds are not provided for size-related issues.

- We reserve the right to refuse any exchange or return request that does not meet the above conditions.

 

Need Help?

Our support team is available:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

Email: officialguildink@gmail.com